While in UNC-CH for JCDL I’ve had occasion to rant with/at some people about the state of the integrated library system marketplace — including, of course, how we got into the spot we’re in and how we might get out of it (and those people were kind enough to engage in the rant). Along comes a series of posts from Casey Bisson and Nicole Engard ultimately pointing back to John Blyberg’s “ILS Customer Bill-of-Rights” that is singing the same tune. There still seems to be a desire for a solution from an existing vendor, and in fact that was part of counter-points brought up by some on the receiving end of the ILS-must-go rant. (Paraphrased: ‘No one can satisfy the need of a library like a library automation vendor’ and ‘As libraries we’re not strong enough to take on the task of building the next ILS ourselves.’) Yet there does seem to be this mounting pressure to get control again over our data and how we present it to patrons.
What’s In A Name?
“What is the OPAC?” is a question that has been bothering me for quite some time and the reasons why got crystalized earlier this month on the Code4Lib mailing list with Eric Morgan from Notre Dame proposing the creation of a mailing list to talk about “The Next Generation OPAC.” I couldn’t help but fire back with “Perhaps I’m too much of a radical, but for me even leaving ‘OPAC’ in the
mailing list name would be to already admit defeat.”
That started a great discussion. There was this comment from Peter Schlumpf:
The catalog is going to be with us in one form or another. One thing that never ceases to amaze me is how the library field is sooo quick to throw overboard useful tools just for the sake of something different. The ILS in its present form has LOTS of room for improvement but it doesn’t mean we have to hide it behind other labels or have to turn it into some nebulous concept that doesn’t mean anything….The catalog is one of the the main interfaces to the library that all patrons use. How can we make that experience most productive? We need to pay lot of attention to that.
I would challenge the notion that the OPAC is a “useful tool” — if it was, our patrons would still be using it. As it is, anecdotal evidence suggest that the OPAC is the last thing they would choose to use. And this reply by Alexander Johannesen:
I don’t think the OPAC will go away, nor that it absolutely must, but the very idea of an OPAC is based on knowing what our patrons want; books that we’ve cataloged. But all too often we have no idea what they want; all we’ve got are assumptions. I think we’ve come a long way, but the time to look anew to what purpose the OPAC serves certainly is ripe.
I’ll agree with Alexander, and I hope it is for the same reason. If you want to call the ILS/OPAC an inventory of our physical collections, then that’s okay. By definition that means that it is not an inventory of our digital holdings. We can have a debate about whether AACR is a good way to describe a physical item. (MARC, on the other hand, as a container of a descriptive record has got to go.) On the other hand, you’ve got to be prepared to add to that debate what is the proper way to describe other assets — and it ain’t AACR/MARC.
Then there was this exchange between Eric Hellman (first) and Teri Sierra (second):
Is it just me, or does anyone else feel that the very idea of having a catalog as an important component of a library smacks of retrograde thinking? To my mind, in a clean-slate NG Library architecture, the library catalog should only exist as a facade that recognizes of the vanity of libraries and the people who fund them.
I can think of no technical justification for library catalogs as we look forward. If not the next generation, then the next-next generation of libraries. The functions that exist today in library catalogs need to be pushed in two directions- toward the user on one hand, and towards global registries on the other.
Along with Teri, I’ll disagree with Eric on the extreme perspective of a (presumably single) global registry. One thing that I suspect I’ve learned with the OhioLINK DRC project is a phrase I can’t claim to have coined called “institutional ego.” It is important that an institution maintain its identity. But I also disagree with Teri about the solution:
I agree that we need to be thinking about the way libraries will look in the future. But to say that the library catalog is serving only the purposes of the people who fund them and feed on their vanity, is pretty strong and misguided. Maybe you ought to sit with a reference librarian and ask why and how the catalog and OPAC are used.
Listening to ourselves (librarians in general) is what is getting us into this situation in the first place. We keep focusing on increasingly small improvements with a relatively low return on investment while users of a whole new modality of communication (call it “Web 2.0″, if you will) look over their shoulder (if we’re lucky) and wonder why we’re not keeping up.
The Disaggregated Library System
Throughout the discussion there were those that offered points of view of what the ILS/OPAC actually is — or at least what it could be if you were to start from scratch. And because we need to do it inexpensively and have it communicate with a variety of other systems, let’s see what kind of off-the-shelf software we might be able to use:
- An inventory control system. We’ve got to know what we’ve got and where it is.
- A “point-of-sale” system. Yeah, we’re not selling our books — it’s more like a rental. So we’re up to an inventory control component plus a rental tracking component.
- An acquisitions/accounts-payable system. We’ve got to buy stuff. But I think we can buy record numbers — record numbers that point back into the inventory control system for things that we have, if you will, “backordered.”
- A description system. Let’s face it — the obsession with which a library describes an item is second to none. Of all of the pieces that could be found off-the-shelf, this one is the least likely to be found. If after all of the discussion of the pieces we come back to needing a really good description system, then let’s focus our energies on that rather than the rest.
With a foundation based on these components — a “Library Service Oriented Architecture” if you will — we’ll be in a much better position to meet the needs and desires of the users today and change to meet their new needs and desires in the future. It’s not everything we need (I hear there is the rumblings of a debate on the cost effectiveness of serials control systems — do we have to have one of those), but it is a place to start.
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3 Comments
While I probably agree with much/most of what you’re saying, I find it interesting that you seem to accept “anecdotal evidence” as sufficient to say OPACS aren’t being used anymore. At the same time, you dismiss asking reference librarians how they *see* patrons using OPACs as “listening to ourselves.”
So anecdotal “evidence” is sufficient to prove a negative, but actual evidence is inappropriate to prove a positive? A tough way to form a discussion.
I frankly find it unbelievable that OPACs aren’t being used. Of course they are.
Are they being used as often or in the ways librarians might like them to be? Different issue.
Are they being used–to find known items, to search for titles by a known author, etc, etc.? I bet libraries could give you cold hard evidence that, in aggregate, they’re used at least hundreds of thousands of times a day.
I have to agree – this discussion needs to be about how people are using the catalog – and how we can make it easier for them to do so. If – in fact – they aren’t using it – why is that and how can we change it.
I know from our statistics that people are using the catalog – but what I don’t know for sure is if they’re finding what they need (without too much hassle) – that’s where we need to focus our attention.
Library catalogs are necessary and aren’t going anywhere – and we shouldn’t be trying to replace them – but I do feel that we need to scrap the exisiting systems and start from scratch focusing on the user #1 and then the 4 points mentioned above.
Walt –
Good points all around. I’ve tried to address them in a follow up post.
4 Trackbacks
[...] Over at Disruptive Library Technology Jester there is a post about the future of the ILS. You all know where I stand on the issue – and Peter Murray links right to my opinions from his post. [...]
[...] As for OPACs, John's summation of Peter Murray's Is the Writing on the Wall for the Integrated Library System? got me thinking about several things. Like John, I agree with Peter that the "ILS/OPAC" is an an asset management system tool – one which the library needs in order to operate. I would also agree that OPACs do get used – and add that this is the case in academic libraries as well. Students do tend to gravitate towards database aggregators to find full-text articles first, but they do use OPACs to search for materials with remarkable frequency (remarkable given that recent debates often give the impression that OPACs are unusable). In the library where I work, we could not survive without our OPAC (sucky or not). This does make the OPAC a useful tool as an interface into our ILS. It may not be the best interface and it may not even be the right solution to meet the needs of our users, but right now it is really the only window into the ILS that we have. [...]
[...] June 13 – Is the Writing on the Wall for the Integrated Library System? – OhioLINK’s Peter Murray muses on the future of the ILS and the OPAC. This is a good post that I’d recommend, even though I disagree with some of it. Murray has drawn from the newly formed Next Generation OPACs mailing list to discuss the relevancy of the OPAC in today’s library. He believes that the OPAC is barely utilized–I suppose he believes that to be the case in most libraries. He also seems to suggest that the “ILS/OPAC” (Which I take to mean the ILS with OPAC) should be considered an asset management system. In a way he’s correct, but fundamentally, the ILS is much more than that. The ILS is a suite of applications that, hopefully, facilitate everything from the art of cataloging (not inventorying) to finding material and information. I also do not see any evidence to support his claim that patrons do not use the OPAC. He writes, “I would challenge the notion that the OPAC is a ‘useful tool’ — if it was, our patrons would still be using it. As it is, anecdotal evidence suggest that the OPAC is the last thing they would choose to use.” We’ve got logs that prove that the OPAC is used heavily in our organization–it always has been. Perhaps the situation is different in academia where databases rule the roost, but the OPAC is the primary search tool for the public library patron, both in our buildings and from home. In many ways, the OPAC represents our double-doors–if there were no OPAC, we could not conduct business, and it’s very much alive. Where I do agree with him is in his remarks about libraries getting themselves in to trouble, though it’s not because we listened to ourselves as he suggests, but because there has never been a change-agent-inducing catalyst to light a fire under our collective behinds. In fact, the libraries who have been successful at transitioning into this “2.0 era” have largely been lucky in that they simply were in possession of the right people at the right time. The combination of vision, passion, and expertise is what makes a 600,000-ton tanker full of institutional inertia change course–not software suites. [...]
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