Can Google’s New “My Account” Page be a Model for Libraries?

One of the things discussed in the NISO patron privacy conference calls has been the need for transparency with patrons about what information is being gathered about them and what is done with it. The recent announcement by Google of a "My Account" page and a privacy question/answer site got me thinking about what such a system might look like for libraries. Google and libraries are different in many ways, but one similarity we share is that people use both to find information. (This is not the only use of Google and libraries, but it is a primary use.) Might we be able to learn something about how Google puts users in control of their activity data? Even though our motivations and ethics are different, I think we can.

Advancing Patron Privacy on Vendor Systems with a Shared Understanding

Last week I had the pleasure of presenting a short talk at the second virtual meeting of the NISO effort to reach a Consensus Framework to Support Patron Privacy in Digital Library and Information Systems. The slides from the presentation are below and on SlideShare, followed by a cleaned-up transcript of my remarks.

Thursday Threads: All about online privacy, or lack thereof

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Are you paranoid yet? Are you worried that the secret you shared anonymously might come right back to you? Or wondering why advertisements seem to follow you around from web page to web page? Or just creeped out by internet-enabled services tracking your every move? Or angry that mobile carriers made it very easy for anyone to track every page you visited from your smartphone? Or maybe you will simply give up any personal information for a delicious cookie? (Are you paranoid now?)