Emily Clasper of the Suffolk County Library posted about some work she had done to embed status messages in the catalog using Twitter. This sounded like a really great idea because it is an out-of-band (e.g. something that doesn’t rely on OhioLINK infrastructure for reporting downtimes) way to get messages to member staff and users. But I didn’t get a chance to work on my implementation for a while, so for over a year ideas have bubbled around in my head about ways to apply this technique and improve on it. I finally carved out some spare time to actually work on it, and came up with my take on the concept. The result is the OhioLINK Status-Via-Twitter service.
Using Twitter For Service Outage Awareness
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